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Is a product in stock an how long is the delivery time?
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More than 90% of offered products on our site are available from stock.
In the course of order confirmation you will get informed about the delivery status. But for all that, if it occurs that we can't deliver a product from stock, you can count on delivery within 5 working days.
If you need informations about the availability in advance, you can send us an email to office@edelstahl24.com
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Is personal pickup of my purchase order possible?
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That is unfortunately due to logistical causes not possible.
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How is Edelstahl24 able to offer best quality at the best price?
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Our formula for success is a slight administration, an optimally organized network of suppliers and continous optimizations at the value chain.
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How can I contact you?
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We prefer the communication via email office@edelstahl24.com. Our availability by phone could be shortened. Though we stand by over the phone:
for germany: +4969 1730 9270
for austria: +43720 734 233
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What is your payment arrangements about?
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You can find them here.
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What is your delivery conditions about?
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You can find a detailed list of the shipping fees here.
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Are there any special conditions for major orders?
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For bigger orders (from ca. 2,000 €) we would be pleased to create an individual offer for you. Please send us your request to office@edelstahl24.com.
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I can't find a particular product on your website?
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If there is any product missing in our range of goods, please write that to office@edelstahl24.com - and we will submit you an offer within the bounds of possibility.
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How long takes an answer to email-requests?
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We try to reply your emails on the same day if we received them until 2 pm. If we get them later than 2 pm, we will reply the emails by the next day before noon.
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How is it possible to add special informations to my order?
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At the end of the order transaction is a place for notes – use this for notes to your order.
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What is the procedure for returns / complaints?
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You can find a detailed procedure here.
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